Posts Tagged: southwest airlines refund

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Surprise Savings From Southwest Airlines Screw-Up

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In today’s volume-driven business climate, it’s rare to be surprised by a random act of kindness or even just a company accepting responsibility for its glaring fault. This past week we were pleasantly¬†shocked by an airline which is even more uncommon. We’ve all watched the 9/11 security fees, body scanner charges, lost change tally, luggage […]